Published On: 2016-08-18

C-Zentrix, a global leader in customer experience platform expands its base in North America.

Partnering with a California based ticketing solution provider HappyFox, C-Zentrix aims to offer the next generation customer experience platform to its end users by bringing the power of multi-channel along with HappyFox.

Speaking on the occasion, Saket Setu, CEO, C-Zentrix said, “We are delighted to have partnered with HappyFox who are specialists in the space of offering omni-channel customer contact solutions. We are confident, that through our partnership, we would be able to leverage C-Zentrix’s strength in offering world-class customer experience solution with multi-channel, backed by robust ticketing infrastructure of HappyFox.”

With over 30% market share in India , SEA and MEA  region, C-Zentrix now aims to expand in North America market.

"HappyFox is a customer support platform serving thousands of customers worldwide with our helpdesk and live chat solution. Through our partnership with C-Zentrix, we are now able to add an enterprise-grade voice solution to our robust multi-channel customer support platform.
This partnership will help our customers worldwide get a perfectly integrated contact center solution." said Shalin Jain, CEO, HappyFox.

HappyFox offers the most comprehensive help desk and 24x7 contact centre solution, with a wide array of features suiting the needs of diverse industries including Education, Retail, Travel, IT Support, Non-Profit, Government, Telecom, Healthcare, Insurance and Banking & Financial Services.

About C-Zentrix :  www.c-zentrix.com

C-Zentrix is the leading customer experience platform globally, a Gartner Magic Quadrant for CCI 2016 mentioned company. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to enable better communication and 360° experience for the end-customer. C-Zentrix's single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix Enterprise brings the power of big contact center solution with over 5000 concurrent logins on a single C-Zentrix enterprise platform. All solutions are offered by C-Zentrix on both in premise and on cloud. C-Zentrix aims to help organizations across various industry verticals to set up and manage their personalized customer engagement centre hassle free, at a low cost and high efficiency. With presence in India, Middle East & Asia Pacific, C-Zentrix has special focus on emerging markets and is proud of serving many top enterprises globally.

For more information, please visit: http://c-zentrix.com/ or www.c-zentrixcloud.com

About HappyFox Inc. : https://www.happyfox.com/

HappyFox is an Irvine, California based contact centre solution provider. It offers practical help desk software and a robust ticketing solution. HappyFox supports 35 languages and serves in over 32 countries. HappyFox solution features and integrates with businesses of all sizes – start-up, mid-sized business or a Fortune 500 firm.