Published On: 2016-07-27

Dhaka :C-Zentrix, global leader in software products for contact center today announces its growth plans for Bangladesh. 

Partnering with a Dhaka-based company, Digicon Technologies Ltd., C-Zentrix aims to leverage its Bangladesh expansion plans. The esteemed partnership is in sync with the country’s vision for a ‘Digital Bangladesh 2021’. With increased opportunities and the digital transformation, Bangladesh shall soon scale up with advancements in customer experience.

As a key participant at the 2nd BPO Summit Bangladesh, Mr. Saket Setu, CEO, C-Zentrix said, “The Call Centre industry globally is pegged to be worth U.S. $2 billion annually, with established South East Asian markets in India, Sri Lanka and Philippines. With our tie-up with Digicon Technologies Ltd., we are bullish about growing the segment and make meaningful contribution to the economy as a whole.”

The Bangladesh Call Centre industry currently employs approximately 25,000 professionals. With an increased awareness amongst the qualified and employable resources, Bangladesh would be able to mobilize and become South East Asia’s emerging customer experience market.

Speaking on the association, Mr. Azmal Haq Azim, Director, Digicon Technologies Ltd. said, “Our partnership with C-Zentrix has cemented a robust future for the Contact Centre industry in Bangladesh. We will not only provide C-Zentrix's world-class solutions, but also be able to leverage great strengths, deep values and evolve state-of-the-art product innovation."

C-Zentrix product suite includes unique world-class Single Box solution, Enterprise Suite, Cloud and Hybrid Contact Centre solution. These solutions empower enterprises with higher prospect outreach, increased agent productivity and help to maximize establishment of right party contacts. C-Zentrix solutions addresses a full range of touch points for the customers across Omni-channel platforms including voice, web, email, chat, video, mobile apps and business analytics.

India’s leading Contact Centre solution provider, C-Zentrix currently serves over 500+ customers and has its presence across Bangladesh, Sri Lanka, Malaysia, Philippines, Dubai, South Africa, Ethiopia and Brazil. C-Zentrix’s Contact Centre infrastructure can run up to 50,000 live licenses concurrently. The company has been recognized with a Honourable Mention in the Gartner Magic Quadrant Contact Centre Infrastructure Worldwide Report 2016