Published On: 2015-09-16

Mumbai : India,  Dubai : UAE

Elitecore Technologies, the global provider of 24online Service Management System (SMS) announces the roll out of  CRM (Customer Relationship Management) and Mobile applications.

24online CRM comes up  with features like trouble ticketing, workflow management, calendar & alerts  with admin dashboard which will help the ISPs   streamline internal as well as external business processes. The CRM is integrated with the  24online billing server so it can be deployed seamlessly without high network level challenges and disruptions. It will enable ISPs to have enhanced customer experience based on analytics and reporting. With the help of 24online CRM solution, ISPs can optimize their customer engagement processes to the next level.

In order to enhance the ease of use and connectivity on the move, 24online comes up with feature rich mobile app for  24online admin and subscribers.  Using the admin app, users managing 24online can perform user renewal, user disconnection, live user search, user internet plan, check system health and generate reports. Reporting feature includes number of user registration details, package wise registration and renewals.

The mobile app for subscribers will enable them to auto-login through app whenever they want to access Internet, without using the browser. Users can manage their data usage, internet plan, bills and renewals using the mobile app. As 24online is integrated with secured payment gateways, users can also renew their plan.

Samiksh Aggarwal, AVP - Sales Data Networks-Elitecore Technologies Says , “We have developed CRM solution, keeping in view the growing  ISP requirements to  streamline their  critical business requirements of Sales, Business Development and Support.”

 “Introduction of  24online APP   would give on-the-move flexibility to the  subscribers  through which they  can easily connect and manage their accounts, while admin users through their APP  will be able to perform various admin level actions.”

As a global ISP solution provider, 24online focuses on delivering features and functionalities matching the current and future needs of ISP customers. With CRM and Mobile app solution, 24online majorly targets its existing and ever growing ISP market all over the globe.

About Elitecore

24online is  a product of Elitecore Technologies which is a  Carlyle Group invest global IT Product Company with a focus on fast growing Telecommunication and Access Gateway markets.  24online is the provider of  Hospitality Internet Access (HIA) and 24online Service Management System (SMS). 24online leads the internet billing and bandwidth management segment  with large client base of  over 3500 installations  across 60+ countries.

www.24onlinebilling.com